Drive Sustainable!

Drive Sustainable!
Our club members drive all kinds of EVs (Teslas, BMWs, Rivian, Lucid, Nissan, Chevy, Ford, Audis, Mercedes, electric bikes...)

Wednesday, May 23, 2018

Mark's Tesla Service Experience

I received this message from Mark Holzrichter, our member, about his Tesla service experience:

Hi Wilson,
Delete this if you don't want to take time to read about a Model S problem and resolution.
I work one week a month at a facility near Yoder CO including 3 miles on dirt roads to get there. Last Thursday as I left work near Yoder my Model S made loud noises like fingernails on a chalkboard. The sound seemed to come from the left front wheel. I stopped, felt around the wheel and found a plate covering the inside of the brake rotor that made the same pitch when I twanged it. I called Tesla service, drove 3 mph and let him listen. He said it sounded like a rock got where it did not belong, and he could send service to rescue me or I could drive home. He notified Mobile Service to make an appointment.  He said the car would tell me if I needed to stop for safety. I decided to drive home. Thinking it over I started by going in reverse at 12mph for a few yards. The noise stopped and only returned the next morning at the second stop sign. I returned home, parked, and took my wife's minivan to Yoder. Mobile Service called 2 hours later, came to my house an hour after that, removed 2 rocks, test drove it, topped off fluids, and charged me nothing even though it's past 50,000 miles, and maybe not Tesla's fault. I'm a happy camper.
Share if you like.
This week I met Nick who told the inspiring story of being the first Model 3 reservation in CO. He's had his Model 3 for 3 weeks. It's a nice red that looks to me like a special color only for early reservations. He said his Dad got the same car.
I'm pleased to now see Model 3s as often as I see Xs and Ss.
Happy driving.
Mark

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